At Arjana Fashion, every product reflects fine craftsmanship and is thoroughly quality-checked before dispatch. Customer satisfaction is important to us; however, due to the nature of our products, we follow a strict Exchange-Only Policy as outlined below.
Important Information Before Requesting an Exchange
Please read the following carefully before placing an order:
❌ No Returns Based on Personal Preference
We do not accept returns or exchanges if the product is disliked or does not meet personal expectations. Since preferences vary, we encourage customers to review product descriptions, images, and details carefully before purchasing.
🎨 No Exchange for Minor Color Variations
Product colors may slightly vary due to lighting conditions, screen resolution, or digital photography. Such minor color differences are natural and are not considered defects.
💳 No Refund Policy
We do not offer refunds under any circumstances. Eligible cases are processed only as exchanges.
Exchange Policy
An exchange request will be accepted only in the following cases:
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You received an incorrect item
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The product received is damaged or defective
Eligibility Criteria for Exchange
To qualify for an exchange, the following conditions must be met:
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You must contact us within 48 hours of receiving the order
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The product must be unused, with original tags intact and in original packaging
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Clear images or videos showing the defect or incorrect product must be emailed to us
📧 Email proof to: arjanafashion@gmail.com
Exchange Process
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Once your exchange request is approved, the product must be shipped back within 7 days of delivery
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Return shipping charges are to be borne by the customer
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After inspection, the replacement product will be dispatched accordingly
Final Note
All purchases made at Arjana Fashion are final, unless the product is defective or incorrect. We request our customers to shop mindfully and review all product details before placing an order.
We truly appreciate your understanding and cooperation 🤍
📩 Contact Us
For exchange requests or any queries:
📧 arjanafashion@gmail.com
📞 +91 7980379157 | +91 9681011516